Sr Client Success Manager

This role is responsible for the retention of customers within an assigned customer portfolio. This role will work cross-functionally with client sales, product, marketing, implementations, support, and finance. As a Customer Success Manager, you act as the advocate, advisor, and primary point of contact for the relationship between the customer and Veradigm. You will proactively engage new business, professional services, support, and client sales team members to build understanding of customer experience, customer expectations, delivery obligations, customer strategy, and customer business goals. You will develop strong relationships with customers in their portfolio, acting as the primary Veradigm business contact and advocate. Responsibilities include compiling customer health, developing tailored success plans, identifying product trends, communicating product releases, and maintaining retention forecasts.