Senior Manager, Post Sales Education

In this role, you will be responsible for training and mentoring new hires within the Post Sales organization. You will develop a training plan for clients based on journey mapping, lead collaboration with portfolio companies on product and certification training for employees, and oversee training strategies, ensuring that documents are updated. Customer Journey Ownership involves owning the digital customer journey, ensuring a seamless and valuable experience. The role requires to design and implement scalable one-to-many customer success programs leveraging automation tools. It also involves crafting engaging and effective self-serve resources, including on-demand training materials, emails, FAQs, and webinars, to guide customers through the product and maximize value.