Junior Product Manager (Five9)

Company Description:

• Miratech is a global IT services and consulting company helping visionaries change the world.
• With nearly 1000 professionals, they have a 99% project success rate and over 30% year-over-year growth.

Job Description:

• The Junior Product Manager plays a key role in enhancing a cloud-based customer engagement platform (Five9).
• This role works cross-functionally with Technology, Operations, and Analytics to drive product capabilities.

Responsibilities:

• Support the product roadmap for the Five9 Dialer platform and participate in Agile ceremonies.
• Translate business requirements into user stories, manage backlog, and coordinate feature delivery.
• Monitor product performance and use data-driven insights to improve customer outreach and agent effectiveness.

Qualifications:

• Minimum 4 years of experience in Product Management, Business Analysis, or related roles.
• Experience with Five9 Cloud and knowledge of outbound dialing technologies and contact center KPIs.
• Familiarity with Agile methodologies, Jira, and cross-functional team collaboration.