Customer Service Representative (Weekends)

Responsibilities:

• Handle customer calls, schedule appointments, and ensure interactions reflect company excellence standards.
• Collect accurate information, manage service calls, and promote current memberships and promotions.
• Maintain KPIs like booking rate and call time, and perform outbound scheduling and follow-ups as needed.

Requirements:

• Minimum 2 years of customer service, call center, or dispatch experience, with home services experience preferred.
• Strong communication skills and a professional, customer-first approach in a fast-paced environment.
• Proficiency with ServiceTitan is a plus, and HVAC knowledge is beneficial but not required.

Benefits and Perks:

• Competitive pay with various medical, dental, and vision plans, including 100% employer-covered options.
• 401(k) with company match, paid time off, parental leave, and company-provided attire or vehicles for certain roles.
• Opportunities for training and career growth in a scaling company with a supportive culture.