Business Operations Manager (Canada and US ONLY)

Define quarterly objectives and drive the sales team to hit key milestones to increase acquisition and activation. Build and help to standardize business reporting for strategic analysis and internal business review. Provide recommendations and take actions based on strategic objectives, forecast or performance metrics. Enhance sales productivity by enabling the team to work smarter by simplifying processes and evaluating new tools. Create and maintain documentation on sales processes, policies, and relevant sales training materials and assist with onboarding new sales talent. Work with Finance, HR, and sales management to develop sales incentive programs and compensation planning in order to increase sales productivity. Identify and eliminate sales process bottlenecks and inconsistencies. Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management. Produce and review actionable and accurate sales reporting and BI tools for reps, managers, and sales leaders. Partner with sales reps and marketing to refine lead qualification process, analyze and report on campaign performances with reporting and dashboards. Refine customer segmentation, assist with territory management, and help create a plan to enhance renewal and upsell processes.