Vice President, Client Strategy

The Vice President, Client Strategy is a senior agency leader responsible for the strategic, operational, and financial performance of Directive’s largest and most valuable client relationships. This role leads the Client Strategy division, overseeing a team of Account Directors and Strategists who will manage $10M+ ARR across top-tier portfolios. You’ll serve as the executive sponsor for our highest-value clients, drive retention and expansion strategies, and ensure every partnership delivers measurable business outcomes.

As part of the leadership team, you’ll shape the agency’s client strategy vision — codifying best practices, standardizing frameworks, and ensuring Directive consistently exceeds client expectations through a unified, revenue-driven operating model. The role involves leading the Client Strategy Organization; driving executive-level relationships; owning retention & growth strategy; and managing account economics across the division, including forecasting accuracy, margin health, renewal negotiations, and profitability optimization.