Application Support Engineer II

We, at Flywire, are looking for a hands-on and customer-centric Application Support Engineer II. This person will be dedicated to providing application expertise, solving support requests and assisting the Helpdesk and Engineering teams. This position will only handle internal requests. You will engage with internal employees to accurately detail issues sent to the ticketing system and detect and solve production issues and bugs within the development environment beyond your current scope. You will also engage with the Engineering team to raise bugs, problems or information gaps and maintain documentation related to solving common issues. You will become an expert in Flywire products and triage issues to find opportunities of improvement in our support process and internal staff training. You provide day-to-day maintenance and support for applications supported by the customer and their partners, perform Tier-1 knowledge transfers and train end users on the usage of applications.