Technical Solution Analyst – Network & Infrastructure

Responsibilities:

• Own and maintain baseline across ITMS, tools, operational processes, inventories, dependencies, and ownership to guide network consolidation.
• Document current/target states for tooling, business processes, dependency maps, SOPs, and runbooks, identifying gaps and rationalization opportunities.
• Support lifecycle management of tools/platforms, maintain RAID/decision logs, and produce executive dashboards on progress, risks, and cost analysis.

Qualifications:

• 5+ years as Technical Solution Analyst, Business Process Analyst, or similar role in IT, telecom, or managed services.
• Strong experience documenting business processes, tools, workflows, and dependencies.
• Proficient with Visio, Excel, PowerBI, PowerPoint, able to transform messy operational input into structured artifacts.
• Understanding of IT operations and service management practices (change, incident, request, configuration).

Additional Information:

• Competitive pay and benefits package including health insurance, language courses, and relocation program.
• ForeverRemote work culture with flexibility and global collaboration.
• Growth mindset with professional development opportunities like certifications, mentorship, internal mobility, and internships.