PIMS Coordinator

Tasks:

• Consolidate ownership of the entire PIMS switch cycle for customers, acting as the single point of contact for technical switches.
• Execute post-switch validation and data integrity checks to ensure full system functionality and seamless transition for the customer.
• Maintain clear accountability for the entire process, from initial ticket creation to final sync and status updates.

Requirements:

• 1+ years of experience in a highly technical Customer Success, Implementation, or Technical Support role focused on software integration.
• Proven proficiency in technical products to execute and verify system configurations, API connections, and data migration.
• Exceptional organizational skills and close attention to detail, capable of owning a complex, multi-stage technical process end-to-end.

Role Details:

• This is a 100% remote contract position, based in Latin America (including Central America).
• Contractors must provide their own equipment and maintain stable internet connectivity from a professional, dedicated workstation.
• Fluency in English (both written and spoken) is required for this role.