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Key Responsibilities:
- Manage the global Travel and Expense program, ensuring alignment with company objectives and financial discipline.
- Act as the primary lead for key T&E systems and vendors, owning relationship management and contract renewals.
- Lead audit remediation and ensure global compliance with T&E policies and controls.
Strategic Initiatives:
- Lead the Travel RFP process from inception to implementation, managing vendor selection and global rollout.
- Architect and implement scalable process improvements to streamline the T&E experience for employees.
- Oversee administration of T&E systems, ensuring optimization for global scale and integration with procurement workflows.
Stakeholder Engagement:
- Drive communication strategy for T&E updates, ensuring stakeholders are informed and trained on new processes.
- Partner with Finance, IT, and Legal leadership to ensure the T&E program supports broader business goals.
- Provide excellent customer support to employees interacting with T&E tools and programs.
Zendesk
Zendesk builds customer experience software to simplify business complexity and create meaningful connections. It is a global company with a hybrid work model, fostering a collaborative and inclusive culture.