Director of Customer Success Management (CSM)

This role involves strategic leadership in defining and executing the vision for the Customer Success Management function at TOPdesk. It needs team building & management to lead, coach, and expand a growing team of Customer Success Managers in the Netherlands and Germany. Also, ensuring the CSM team delivers measurable outcomes for customers through adoption, value realization, and expansion opportunities and working closely with Sales, Account Management, Product, and Support teams to ensure seamless customer experiences and drive continuous improvement. Establishing scalable processes, tiered engagement models, and best practices for customer success management would also be required. Voice of the Customer to Represent customer needs and insights internally, driving product and service improvements.