Head of Professional Services, North America, Enterprise Accounts

The Professional Services (PS) team plays a key role in onboarding new customers and delivering functional, technical, and training services. The PS team works across teams to implement 360Learning in our client’s ecosystem, empower stakeholders to make the most of their platform, and spread collaborative learning across their organization. You will coach a team of consultants and your mission includes supporting Sales, engaging with customer executive sponsors, and managing onboarding projects. Responsibilities include creating an engagement model for each customer onboarding, partnering with the Sales team, managing a team of consultants, improving our pricing and packaging, and implementing a partner enablement model. Onboarding projects are deployments that take between 3 to 6 months and include training, project management, workshops, and integration setups. You will also scope enterprise deals and present them to customers and handle customer meetings by yourself.