Customer Success Management

Establish strong relationships with our customers in a scalable way, ensuring they successfully adopt n8n and are in a position to grow with us year after year. To do so, you’ll combine hands-on customer work with building scalable processes and automations that help us deliver an outstanding customer experience. Onboard new customers and set them up for long-term success, nurture expansion opportunities, and proactively solve technical and commercial challenges across your book of business. Manage customer communications and support escalations smoothly. Design playbooks, workflows, and automations to engage with customers at scale. Build systems that allow you and the team to serve a higher volume of customers efficiently. Share best practices and learnings to help the CS team improve continuously. Identify and execute initiatives that bring value to customers in a scalable way - e.g. webinars and round tables. Lead expansion and renewal conversations to drive upsell and cross-sell opportunities. Progress order forms and ensure seamless collaboration with Sales teams. Run quarterly business reviews with key customers to uncover growth potential. Keep customer data and CRM records accurate and actionable. Lead projects that improve CS processes for the whole team. Collaborate cross-functionally with Support, Sales, and Product to deliver value.