Borrowing Ops, Back Office

The Collections team are the financial health heroes at the core of Monzo. They are here to identify and support customers who may be struggling with debt, offering them compassion and options to help. They do this with their top notch understanding of Monzo’s award winning lending products, credit file details and something we call a ‘decisioning process’. You’ll play a key role by Investigating problems and helping customers who are struggling. You’ll build up a detailed knowledge of how the debt industry works, alongside the landscape of support available to customers who work with third parties such as StepChange. The role will consist of communicating with third party debt organisations and setting up the required solution on the customer’s account. Some of your time will be spent offering general customer service to customers.