Technical Product Support Professionals – Join Our Remote Talent Community

Securly is building a remote talent community and is looking for Technical Product Support professionals, this is not an active job opening. By joining the talent community, you’ll be considered for future opportunities. Responsibilities include resolving technical challenges and improving user experience with software. The company regularly seeks professionals with experience supporting SaaS products in education, K–12 school districts, or B2B environments. A prior background in technical support, IT help desk, or systems support roles is helpful. Experience supporting school IT administrators, managing multiple tickets simultaneously, or working directly with network-based tools or student-facing technologies in K–12 settings is a plus. Team members enjoy a competitive base salary, performance-based incentives, comprehensive medical, dental, and vision insurance. Securly provides 401(k) with matching contribution, 12 weeks of fully paid parental leave, unlimited PTO, 13 company-paid holidays, and a 1-week paid winter break.