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Customer Retention
Customer Retention & Satisfaction:
- Build and maintain relationships with mission heroes to ensure satisfaction and alignment with their mission outcomes.
- Maintain a minimum revenue retention rate by addressing customer needs and resolving issues promptly.
Time-to-Value & Adoption:
- Ensure a positive onboarding experience and expedited time-to-value for new customers.
- Promote adoption of Defense Unicorns’ products and solutions to meet and exceed mission objectives.
Hero Advocacy & Health:
- Serve as a trusted advisor, advocating for solutions that meet both immediate and long-term goals.
- Maintain a high hero health score by regularly engaging with partners and reinforcing product value.
Account Expansion:
- Identify expansion opportunities within current hero accounts and maximize contract value.
- Scope contracts to provide greatest flexibility and allow for expansion, prioritizing licenses whenever possible.
Defense Unicorns
Defense Unicorns streamlines software delivery for mission-focused customers, particularly in defense and federal markets. The team is composed of innovators, software engineers, and veterans with decades of experience delivering technology programs across the federal market.