Virtual Customer Service Representative

As a Virtual Customer Service Representative at Eagle Home Health, you will play a crucial role in providing high-quality and compassionate care to our patients. Your primary responsibility will be to manage all incoming calls and inquiries from patients, families, and healthcare professionals. You will also be responsible for maintaining accurate and up-to-date information in our database and providing excellent customer service to all stakeholders. Key responsibilities include: responding to inquiries, providing information about services, assisting with scheduling, maintaining patient information, collaborating with healthcare professionals, following up with patients, resolving complaints, and keep track of call metrics to improve customer service. The role requires excellent communication, empathy, problem-solving and computer skills. Knowledge of healthcare terminology is a plus. The company offers professional growth within a supportive environment where you can positively impact patients' lives.