Job Description
Providing L2 & L3 Support around Tickets reported from Production Environments. Monitor, analyze, and troubleshoot ETL/data pipelines across Data Lakes and distributed systems. Conduct in-depth root cause analysis using SQL queries, system logs, and monitoring tools. Support microservices-based applications running in Docker and Kubernetes environments. Diagnose and resolve Linux server issues related to disk usage, memory, networking, and permissions. Collaborate with DevOps and CloudOps teams on system scaling, performance optimization, and configuration changes. Maintain and automate system health using cron jobs, shell scripts, and cloud-native tools. Drive end-to-end incident resolution, create detailed RCA reports, and implement preventive measures. Work with cross-functional teams to identify long-term solutions and enhance system stability. Ensure SLA compliance, maintain accurate documentation, and continuously improve support processes.
About 3PILLAR GLOBAL
3PILLAR GLOBAL builds breakthrough software products that power digital businesses and drive rapid revenue, market share, and customer growth.