Source Job

• Respond to guest inquiries using templates and property information.
• Monitor cleaning schedules daily and weekly and confirm cleaners arrive on time.
• Process guest resolution claims and coordinate with maintenance and vendors.

They are looking for a highly reliable, detail-oriented, and proactive Guest Support Specialist to help manage daily operations across our short-term rental properties. This role is ideal for someone who takes ownership of their work, communicates clearly, and thrives in a structured, fast-paced environment.

• Respond to guest inquiries via email or text within 5 minutes, filter and escalate emergencies, and track reviews.
• Plan and prioritize daily tasks using Breezeway, coordinate turnovers, log guest issues, and update task priorities.
• Manage bookings, rates, and calendar in OwnerRes, send check-in information, and assist with administrative tasks.

Alpha provides assistants to various businesses. The business is seasonal, peaking in winter through April/May, with another spike around the 2026 World Cup.