Respond to guest inquiries via email or text within 5 minutes, filter and escalate emergencies, and track reviews.
Plan and prioritize daily tasks using Breezeway, coordinate turnovers, log guest issues, and update task priorities.
Manage bookings, rates, and calendar in OwnerRes, send check-in information, and assist with administrative tasks.
Alpha provides assistants to various businesses. The business is seasonal, peaking in winter through April/May, with another spike around the 2026 World Cup.
Manage the property onboarding checklist to ensure all key milestones are completed on time.
Collaborate with Account Executives and Customer Success Managers (“Host Success”) to resolve listing issues.
Meet or exceed internal targets for property activation speed and quality.
PadSplit expands affordable housing by helping hosts get their properties activated quickly and confidently. They operate in a fast-paced environment and value proactive and dependable people.
Assist clients with hotel, resort, and package bookings.
Compare options and help travelers choose the best deals.
Process travel documents and confirmations accurately.
They are a client-focused travel agency backed by an award-winning host agency with more than 70 years in the industry. They specialize in leisure travel—from weekend escapes to luxury getaways.
Interact directly with owners and guests to discover their needs and provide answers and solutions.
Advise customers on Evolve and distribution site processes and policies.
Support owners and service partner requests, including cancellations, booking adjustments, and listing and account updates.
Evolve's mission is to make vacation rentals easy for everyone. Their high-performing, customer-obsessed team runs on curiosity, communication, and accountability to create exceptional experiences for owners and guests.
Build a personal connection with guests through phone, email, and chat support.
Assess guests' travel needs and recommend suitable Kasa accommodations.
Create a 5-star guest reservation experience through genuine care.
Kasa is a tech-enabled hotel and apartment hotel brand and manager. They have built a hospitality operating system that improves the profitability of hospitality assets while delivering a digitally forward experience to guests.
Manage founders' calendars and executive follow-ups.
Own client onboarding, contracts, and invoices.
Track recruiter commissions and provide financial summaries.
My Hero VA provides virtual assistant services. They match skilled professionals with businesses needing administrative, technical, or creative support.