Associate Advisor, Owner & Guest Support

What you’ll do:

• Interact directly with owners and guests through multiple communication channels to discover their needs and provide thorough and accurate answers and solutions
• Advise customers on Evolve and distribution site processes and policies, including cancellations, guest reviews, and damage protection
• Partner and de-escalate with customers to resolve sensitive issues

What makes you a great fit:

• 2+ years experience in a customer service role with a proven track record of goal achievement and the ability to deliver an excellent customer experience
• Ability to be intentional with your time and work in a remote environment
• Strong communicator: You are able to effectively and clearly seek understanding and articulate information, ideas, and needs to internal and external stakeholders

How we reward Evolvers:

• Industry-competitive pay, equity in the company, and a 401(k) with a 4% immediate vesting match
• Generous PTO, RTO (for full-time exempt employees), sick leave, holidays, and a personal holiday to celebrate what matters most to you
• World-class onboarding programs, learning, and development resources to help you grow your impact