Renewal Account Manager

Responsibilities:

• Prepare and analyze financial reports and contractual documents ahead of internal renewal meetings.
• Engage directly with clients to understand their goals and desired outcomes for contract renewals.
• Negotiate contract terms, pricing, and details to achieve favorable outcomes for both company and customer.
• Partner with SAMs, AEs, TAMs, and Finance team to represent company interests and revenue retention goals.

Key Activities:

• Extend customer contracts for multiple years and maintain intimate familiarity with contracts and billing methods.
• Maintain working knowledge of competitors and NiCE products/services to develop strategies for counter offers.
• Measure success via tracking of client retention and revenue growth using tools like Salesforce and Excel.
• Create and prepare contract documents, presentations, emails, and spreadsheets to support contract management.

Requirements:

• Bachelor’s degree in Information Technology, Business Administration, or related field or equivalent experience.
• 4+ years applicable experience in contract negotiation and 4+ years in contact center or service delivery.
• Experience with SAAS billing models and demonstrated ability in fast-paced environments meeting timelines.
• Ability to work independently, multitask, pivot between projects, and adapt to evolving business needs.
• Effective communication skills with high-level customer stakeholders such as CEOs, CTOs, and CFOs.