Senior Customer Success Manager

You will work with our customers to uncover and understand their goals, align on business objectives, and be responsible for implementing account plans to grow and secure your portfolio. You will wear numerous hats daily while prioritizing the retention and expansion of our customers to ensure mutual success. Your day-to-day is a mix of proactive and reactive work. The proactive work includes running customer meetings, handling renewals, up-sells, and some project management. The reactive will consist of support and general account management duties. Maintain a revenue base by managing retaining and expanding a book of business. Build strong relationships with your assigned customer portfolio and support them as their the key contact and advocate. Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage. Collaborate with Product, Marketing, and Sales teams to advocate for your customers and proactively find ways to grow our customer base.