Job Description
You will join CIBC’s Chat & Social Media Contact Centre team, playing a key part in supporting the Contact Centre strategic objectives along with other lines of businesses such as Telephone Banking & Credit Card Services. You will ensure an optimal client experience when using our online and mobile banking channels. You will be responding to customer inquiries, complaints, guidance and trouble shooting. The start date for this role is December 15, 2025. The Contact Centre is open Monday to Friday, from 7:00 am to Midnight and Saturday and Sunday from 9:00 am to 6:00 pm. This is a full-time and shift-oriented role and you will be flexible between these hours including evenings, weekends, and holidays. You can effectively perform all work activities remotely and will only be required to be on-site on an occasional basis. All employees are required to meet the Agent@Home program requirements and be able to attend your primary work location within two hours’ notice for any business related purposes.
About CIBC
CIBC is a relationship-oriented bank for the modern world, helping clients, employees and shareholders achieve what is important to them.