Consulting Services Operations Manager

You will drive and analyze key business processes within both CFO Services and COO Services at Pilot. You will support team leads in Consulting Services as well as other senior stakeholders across various verticals within Pilot to deliver analytic insights that ensure efficient day to day processes and support strategic decision-making. You will be expected to own key operational processes, identify process weaknesses, and drive scalable solutions. You will collaborate cross-functionally to help other teams execute on important recurring reporting or drive operational scale and efficiency for CFO Services and COO Services. You will serve as the primary liaison to work with the Finance Operations teams to uplevel the customers’ experiences in having both Bookkeeping and Consulting Services with Pilot. You will maintain metrics and analysis of team KPIs, and provide regular flux reporting on performance through regular business reviews. You will also support onboarding the new hires for both CFO Services and COO Services.