Technical Services Engineer, FlashArray

WHAT YOU'LL DO:

• Proactively own and resolve customer issues.
• Diagnose and troubleshoot complex technical problems.
• Drive customer satisfaction.
• Enhance our knowledge base.
• Mentor junior Support Engineers.

WHAT YOU BRING:

• A minimum of 3 years of experience in a professional enterprise level technical support role.
• Proven experience in a technical support role where you have owned and resolved complex customer issues.
• Deep technical troubleshooting skills.
• Working knowledge of a range of technologies, including operating systems.
• Exceptional customer service skills.