Relationship Manager

Manage and grow an existing book of business, turning satisfied clients into raving fans and bigger revenue streams. Know your clients deeply by understanding their business models, uncovering pain points, and offering solutions that unlock new value through Dwolla’s platform. You’ll be on the hook for retention and revenue growth goals. This includes cross-sell, upsell, and expansion targets. Build trust, early and often by running strategic business reviews, helping clients map future-state opportunities, and keeping them looped into new product capabilities. Leverage Salesforce, Slack, AI tools, and other modern tech to track growth opportunities and boost efficiency. Channel feedback into our Product and Engineering teams so we’re building what they actually need.