Job Description
Vidmob is looking for a Lead Technical Product Support Engineer to bridge support, product, and engineering to investigate, resolve, and prevent complex issues across Vidmob’s Creative Intelligence platform. You will diagnose problems, implement fixes, perform backend updates, and drive continuous improvements in system stability and data quality. The Lead Technical Product Support Engineer also will oversee Vidmob's efforts to infuse AI throughout the support process, from triaging issues to writing bug fixes to generating documentation. Reporting to engineering leadership, this hands-on role combines debugging, coding, and cross-functional problem solving. You’ll be the escalation point for our most technical issues, ensuring reliability for clients and internal teams, as well as interacting with our global customers directly.
About Vidmob
Vidmob is the creative data company, whose scoring software and analytics have become an essential ingredient in the creative and media decisions.