Support Representative

Termius is looking for a Support Representative to join their team and help provide better service to customers. The support team is currently working during New Zealand business hours, and the goal is to extend coverage by providing support during New Zealand public holidays and beyond regular business hours, as well as to improve overall support quality. The role involves handling customer inquiries, troubleshooting issues, and providing product information through various channels such as email, live chat, and social media. The Support Representative will also document interactions, escalate complex issues to the engineering team, and maintain customer satisfaction. Additionally, they will identify opportunities for improvement based on customer interactions and provide feedback to management.