Enterprise Client Success Manager (B2B SaaS)

As an Enterprise Client Success Manager, you will be responsible for driving the customer satisfaction, retention, and expansion among our largest customers. You will achieve this by building strong, long-term relationships and by ensuring Prompt consistently delivers exceptional customer value and increased product adoption. This role requires close collaboration with cross-functional teams to support the overall growth and success of your assigned accounts. You must be a Prompt platform expert, enabling you to guide your clients from onboarding to renewal and ensure they receive a world-class experience while maximizing their software investment. Responsibilities include onboarding, product training, technical support, account management, and consultative guidance, building strong relationships with senior leaders, providing best practices, and addressing customer issues. You will be the main point of contact for Prompt’s largest most influential customers, with ownership over product utilization and customer expansion including converting live trials to long-term customer contracts.