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Purpose:
- Develop and oversee programs to strengthen trust and loyalty for patients and staff.
- Integrate best practices across PPFA divisions and national office initiatives.
Areas of Work Focus:
- Strategies for human experience and organizational engagement in health care delivery.
- Human-centered systems to maximize patient experience and employee engagement.
- External experience and engagement trends and innovation.
Engagement:
- Provide consultative support to member organizations on patient experience and culture.
- Collaborate with stakeholders to advance health equity and experience improvements.
- Maintain high standards of confidentiality and ethical communication.
Delivery:
- Lead development and scaling of best practices for patient experience and engagement.
- Partner with digital strategy to improve continuity across touchpoints.
- Use data to drive continuous improvement and inform strategic priorities.
Planned Parenthood Federation of America
Planned Parenthood is the leading provider and advocate of high-quality, affordable sexual and reproductive health care. PPFA supports over 50 affiliate organizations across the U.S., fostering a collaborative culture focused on health equity and patient-centered care.