Source Job

US

  • Develop and oversee programs to strengthen trust and loyalty for patients and staff across Planned Parenthood member organizations.
  • Lead development and dissemination of best practices for patient experience, employee engagement, and organizational culture.
  • Provide consultative support and facilitate peer learning to improve health care access and experience.

Employee Engagement

20 jobs similar to Director, Care Experience and Engagement

Jobs ranked by similarity.

$81,200–$119,400/yr
US Unlimited PTO

  • Partner with Client Managers to develop client-specific engagement strategies and campaigns that improve awareness, activation, and ongoing member engagement.
  • Bring together audience segmentation, lifecycle marketing, behavioral insights, and channel planning to deliver clear, effective communication plans.
  • Use campaign data to identify opportunities, run tests, and build repeatable playbooks that scale engagement strategy across clients and regions.

Modern Health is a mental health benefits platform for employers, offering employees access to one-on-one, group, and self-serve digital resources for their well-being needs. Backed by top investors and valued at unicorn status, the company has a fully remote, high-empathy, high-accountability culture.

US UK

  • Provides strategic and scientific leadership for patient-centered outcomes engagements, ensuring research design and evidence packages are fit-for-purpose.
  • Owns client relationships, drives business development, and leads proposal development to achieve revenue and sales targets.
  • Oversees clinical outcome assessment projects including literature reviews, gap analyses, regulatory strategy, and dossier development.

Lumanity is a global strategic partner that brings together strategy, evidence, engagement, and technology to improve health outcomes. The company is dedicated to accelerating and optimizing access to life-changing medicines.

US 18w maternity 16w paternity

  • Define and drive the provider experience strategy to help providers build thriving, sustainable practices within the networks.
  • Lead provider support operations, improving speed, quality, and effectiveness while expanding self-service and AI-enabled support.
  • Build scalable programs that strengthen provider engagement, retention, and performance across the organization.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. The AI-native platform reaches more than 170 million people worldwide through leading employers, health plans, and partners, and the culture values human judgment and AI fluency.

US

  • Lead onboarding and offboarding strategy, overseeing processes and systems for a smooth employee experience.
  • Manage employee listening strategy, including engagement survey design and analysis.
  • Support performance review cycles and career development fellowship program.

JFF drives transformation of the U.S. education and workforce systems to achieve economic advancement for all. With a staff of more than 200 people working remotely and in offices across the country, we operate at national, state, and local levels.

$160,000–$190,000/yr
US

  • Architect strategic programs and translate high-level goals into actionable workstreams.
  • Drive cross-functional initiatives from ambiguity to execution with chairman-standard rigor.
  • Align stakeholders across levels and functions to ensure accountability and clarity.

Clover Health is reinventing health insurance by combining data analytics and human empathy to keep members healthier. The company is a mission-driven, remote-first organization with diverse employees passionate about solving healthcare's toughest problems.

$75,000–$100,000/yr
US

  • Manage patient engagement through telephonic outreach and enrollment while carrying your own monthly targets.
  • Lead and coach a small patient engagement team, building playbooks and scaling processes.
  • Coordinate with operations, clinical, and site leadership to align outreach priorities.

Atlas Oncology Partners provides oncology practices with staff, contracts, and tools to deliver whole-person, value-based care to cancer patients. The company is a startup that prioritizes collaboration and a tight-knit team culture.

$144,000–$177,000/yr
US

  • Provide specialized consulting services to local YMCAs on operational improvements and strategic collaborations.
  • Develop training, resources, and tools to support Alliances and local YMCAs in areas like mergers, shared services, and compliance.
  • Manage a proprietary database and serve as the primary point of contact for Y-USA's knowledge platform.

YMCA of the USA supports a network of local YMCAs across the country, providing resources, training, and consulting to strengthen communities. The organization embraces a remote-first culture and offers a full benefits package to its employees.

US

  • Lead and oversee psychiatry and therapy service lines across community health centers.
  • Drive operational excellence, productivity, and standardized clinical processes.
  • Collaborate with clinical leadership to align training and quality improvement.

Ascend Healthcare provides integrated psychiatric and behavioral health services through partnerships with community health centers. It fosters a collaborative, remote-first culture focused on equity and operational excellence.

US

  • Lead enterprise training and operational excellence across Patient Experience, aligning learning strategy with business outcomes.
  • Own training strategy, curriculum design, team leadership, BPO oversight, and process standardization.
  • Use data analytics and KPIs to measure training ROI, drive continuous improvement, and report to executive leadership.

Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The team includes statisticians, geneticists, doctors, and engineers from world-class institutions, with a culture that values hard work, growth, and collaboration.

US

  • Lead change management initiatives for healthcare and informatics transformation programs.
  • Develop tailored strategies, communication plans, and training approaches for adoption.
  • Engage stakeholders, measure readiness, and drive sustainable organizational change.

This partner organization supports large-scale healthcare and informatics transformation programs. They foster a collaborative, remote-first culture within an Agile/SAFe environment.

US

  • Lead end-to-end project lifecycle for strategic initiatives like Engage rollout and new launch preparation.
  • Drive change enablement by addressing operational challenges and directing team efforts to meet aggressive deadlines.
  • Manage cross-functional relationships and serve as liaison to proactively push projects forward.

Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered over 15 million sessions of care and published 35+ peer-reviewed studies, fostering a culture of clinical excellence and innovation.

US 4w PTO

  • Conduct thorough research on attributed patients to understand their healthcare needs and barriers to enrollment.
  • Perform telephonic outreach to caregivers and healthcare professionals to enroll children and ensure a seamless onboarding experience.
  • Develop deep knowledge of SSI program and collaborate with Provider Engagement Specialists to support enrollment efforts.

Imagine Pediatrics is a tech-enabled pediatrician-led medical group reimagining care for children with special health care needs. It is a startup with a values-driven culture focused on compassion and innovation.

US

  • Lead executive strategy for organizing, ensuring alignment with TCLP's mission of Black Liberation and Just Transition.
  • Supervise senior programmatic leaders, fostering a culture of care, support, and mission-driven accountability.
  • Drive innovation in organizing frameworks, including power mapping, narrative strategy, and cross-movement partnerships.

The Chisholm Legacy Project connects Black communities on the frontlines of climate justice with resources to advance Just Transition. With a small dedicated team, they foster a culture of Black Liberation and community-centered systems change.

$106,000–$120,000/yr
US

  • Support the success and satisfaction of employer clients by driving enrollment, engagement, and retention.
  • Build and maintain strategic account plans, monitor client health, and identify opportunities for growth and expansion.
  • Collaborate with channel partners, sales, and cross-functional teams to deliver measurable business outcomes and seamless client experiences.

Maven Clinic is the world's largest virtual clinic for women and families, partnering with employers and health plans to provide end-to-end women's and family health programs. Founded in 2014, the company has raised over $425 million and has been recognized on the TIME100 Most Influential Companies and CNBC Disruptor 50 lists, with a culture that has won over 30 workplace awards.

US Unlimited PTO

  • Lead strategy, business planning, and continuous improvement for Health Coaching.
  • Drive cross-functional programs end-to-end with Care Delivery, Clinical, Finance, and Engineering.
  • Use data and metrics to identify opportunities, analyze processes, and communicate risks.

Omada Health is a virtual-first healthcare company focused on bending the curve of chronic disease. It has served over two million members and is a certified Great Place to Work with a collaborative, results-driven culture.

$50,000–$50,000/yr
US

  • Act as the primary point of contact for patients and providers, handling questions, scheduling, and documentation with empathy and professionalism.
  • Resolve patient and provider issues, escalate complex concerns, and coordinate care activities to ensure seamless support.
  • Track data and trends from support interactions to improve processes and serve as the voice of the patient.

Seven Starling is a leading virtual provider of women's behavioral health services supporting every stage of motherhood. They partner with OBGYN clinics and health plans across the country, and their culture values compassionate care and operational excellence.

$31–$39/hr
US

  • Supports risk management and compliance with administrative duties, investigations, and documentation.
  • Serves as the primary contact for patient grievances, coordinating timely resolution and regulatory alignment.
  • Manages policy lifecycle activities including formatting, version control, distribution, and review cycles.

ERC Pathlight is a leading treatment provider for eating disorders and mood, anxiety, and trauma-related conditions. Founded in 2008, the organization supports more than 6,000 patients each year with compassionate, evidence-based care.

$292,500–$336,500/yr
US 18w maternity 16w paternity

  • Support evolution of core clinical programs and lead new care-delivery programs.
  • Drive quality improvement in medication management and accelerate AI integration into care services.
  • Represent the clinical perspective with external stakeholders and lead strategic initiatives.

Spring Health is a global mental health company eliminating barriers to care with an AI-native platform. Its personalized services reach over 170 million people worldwide, and the company fosters a mission-driven, tech-forward culture.

$130,000–$180,000/yr
US

  • Design and build scalable processes for client engagement and member health.
  • Manage AVIA's Network convening events and strengthen peer-to-peer collaboration.
  • Ensure data integrity in HubSpot and support account owners with strategic insights.

AVIA is the nation’s leading digital transformation partner for health systems, providing strategic insights, tools, and consulting to drive better outcomes. As a growing company, AVIA fosters a collaborative, high-achieving culture where team members are passionate, creative, and results-oriented.

US

  • Lead end-to-end onboarding and off-boarding processes, ensuring compliance with healthcare standards like credentialing and HIPAA.
  • Drive performance management cycles, calibration sessions, and succession planning to build talent pipelines.
  • Handle complex employee relations matters as the primary point of contact, providing sound judgment and coaching to managers.

Chamber is rebuilding the system for cardiology by partnering with independent cardiologists to lead population health efforts, equipping them with technology, data, and operational tools. The company blends clinical expertise, thoughtful design, and a modern operating platform, with a culture grounded in low ego, empathy, and ownership.