Engineering Manager, Production Engineering - Observability

Overview:

• Lead the globally distributed Observability team that builds and operates the metrics, logging, alerting, and capacity planning platforms GitLab engineers rely on.
• Work with Site Reliability Engineering, Product Engineering, and other Infrastructure Platforms teams to make it easier to observe services.

What You'll Do:

• Own the reliability, scalability, and cost of observability platforms and guide improvements to Prometheus pipelines, log ingestion, alerting, and capacity forecasting.
• Participate in the Incident Manager On Call rotation, coordinating response to high-severity incidents and keeping on-call sustainable.
• Use AI tools and agents to support engineering workflows and incident triage while engineers retain responsibility for decisions.

What You'll Bring:

• Experience leading an observability, platform engineering, or site reliability engineering team operating at scale in a distributed, asynchronous environment.
• Technical knowledge of metrics systems like Prometheus, logging platforms, alerting design, and long-term storage.
• Experience with SLOs, error budgets, capacity forecasts, and improving production on-call rotations.