Manager/Sr. Manager, Customer Service Center, Digital Banking

The Manager/Senior Manager, Customer Service Center, Digital Banking is responsible for the success and development of team members within the Customer Service Center through effective leadership. This position maintains high standards of service and achieves key performance indicators (KPIs) while fostering a positive and supportive work environment. Key duties include leading teams, monitoring performance, assisting with customer issues, ensuring customer experience standards, developing staff, and handling personnel matters. Candidates should have consumer banking experience with call center experience and supervisory experience. Strong leadership, communication, problem-solving, and analytical skills are essential. Proficiency in Microsoft Office tools and the ability to work independently and within a team are also required.