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Responsibilities:
- Answer customer inquiries and resolve issues via phone and email, educating them on services.
- Handle 40-60 inbound calls per day, navigating 10-15 systems and multitasking across platforms.
- Conduct research using reference materials and maintain product knowledge through ongoing training.
Qualifications:
- High School Diploma/GED and proficiency with computers are required.
- Access to high-speed internet via ethernet cable and experience managing incoming calls.
- Strong customer service or call center background is preferred for this role.
Company and Benefits:
- WEX is a global commerce platform with over 6,500 employees, serving clients in more than 200 countries.
- Offers comprehensive benefits including health, dental, vision, retirement savings, and paid time off.
- Committed to diversity, inclusion, and providing reasonable accommodations for qualified individuals.
WEX
WEX is a global commerce platform that helps businesses solve operational complexities in areas like employee benefits, fleet management, and payments. With over 6,500 employees, it serves large and small companies in more than 200 countries, fostering a culture of continuous innovation and client service.