Job Description
Shape the future of Customer Operations at a global scale. As a strategic, innovative, and operational leader, you will define and execute long-term roadmaps, drive AI-powered experimentation, and translate strategy into measurable business outcomes. You will work across cross-functional teams to design scalable processes, pilot initiatives, and accelerate adoption of transformative technologies.
Partner with global Customer Operations leadership to define 3- to 5-year strategic roadmaps and transformation plans. Align enterprise strategy with customer needs and operational excellence, providing executive-level insights and scenario modeling. Lead a culture of experimentation by designing, executing, and scaling pilots to validate strategy and drive measurable outcomes. Develop repeatable frameworks and playbooks for experimentation, ensuring speed, rigor, and cross-team learning.
Accelerate adoption of AI, automation, and digital transformation across Customer Operations.
About Jobgether
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.