Resolve the hardest escalations independently using available resources with minimal assistance.
Make margin and cost tradeoffs by balancing speed, cost, and customer impact without defaulting to escalation.
Set the standard for the team by serving as a go-to resource on sector-specific processes and leading by example.
Airspace is a tech-enabled freight forwarder that uses AI and machine learning to coordinate logistics for critical packages like organs and semiconductors. The company has raised over $140 million and is recognized as one of America's best startup employers, with a culture of teamwork and impact.
Resolve complex logistical issues independently, including sourcing coverage for oversized shipments and de-escalating customer situations.
Exercise independent judgment to anticipate complications and proactively solve problems.
Maintain performance metrics and communicate proactively with customers, drivers, and agents.
Airspace is a tech-enabled freight forwarder that uses AI to deliver mission-critical packages like organs and aircraft parts. The company has raised over $140 million and is recognized as a top startup employer with a global team and a culture of transparency and impact.
Own sector performance and escalations, ensuring service levels and KPI improvement through coaching and process changes.
Partner cross-functionally with Revenue, Network, Finance, and R&D to shape SOPs, support revenue motions, and scope customer-specific solutions.
Coach and develop team leaders, manage training platform, and drive continuous improvement initiatives aligned with company OKRs.
Airspace is a tech-enabled freight forwarder that uses AI and machine learning to deliver critical packages like organs and machine parts. The company has raised over $140M, employs 300+ people, and fosters a culture of innovation, transparency, and teamwork.