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About the Role:
- You'll be the first responder in Slack ticket channels, helping employees with Navan and Ramp questions.
- This is a high-volume, service-oriented role; success means fast, accurate, friendly answers.
Key Responsibilities:
- Monitor Slack channels and troubleshoot booking changes, expense submissions, card declines, and reimbursements.
- Escalate bugs or policy exceptions and track recurring questions to flag gaps.
Qualifications:
- 1–3 years in support, helpdesk, T&E, or finance-ops.
- Experience with Navan, Ramp, Concur, Expensify, Brex, or TravelPerk.
- Clear written communication and self-direction.
Helpware
Helpware is a technology-driven company providing Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners.