Job Description
As a Customer Success Manager, you’ll serve as a strategic partner to health system executives and clinical leaders, helping them achieve measurable outcomes through CipherHealth’s patient-facing operating system. You bring deep healthcare expertise, technical fluency, and the confidence to lead high-stakes conversations that connect our technology to clinical, operational, and financial impact—ultimately driving retention and expansion of customer partnerships. Lead strategic discussions and Executive Business Reviews that connect CipherHealth’s solutions to measurable outcomes in patient experience, readmissions, and quality—driving both revenue protection and growth. Ensure customers achieve sustained adoption and measurable value. Advise on best practices for rounding, outreach, and engagement programs, connecting product use to outcomes data and ROI.
About CipherHealth
CipherHealth is an award winning software company committed to enhancing care coordination and outcomes across the continuum.