Sr Sales Success Specialist

As a Sr Sales Success Specialist, you will play a pivotal role in optimizing sales outcomes, driving revenue growth, and ensuring operational excellence. You will support key accounts and territories throughout the sales cycle, partnering closely with the account team and cross-functional teams to deliver measurable results. You will report to our Manager, Sales Success. Align with sales reps, accounts and territories to support forecasting, pipeline management, and revenue-driving activities. Coordinate deal reviews with the account team. Analyze sales pipelines to proactively identify potential bottlenecks, risks to closing deals, potential booking or approval issues or a negative customer experience. Partner with the account team to optimize deal strategies, focusing on maximizing revenue opportunities. Monitor deal performance and maintain data hygiene, including tracking kickbacks, usage reports, and other key account metrics. Review and analyze customer licensing, product usage, and purchasing patterns to uncover upselling or cross-selling opportunities. Lead the resolution of deal-related challenges by providing strategic guidance on complex structures and innovative solutions for non-standard requests. Escalate specialized issues to appropriate departments for resolution and approval. Share best practices with team members to enhance the quality and efficiency of support and contribute to the account knowledge base through creating SOPs and training. Design and execute strategies to streamline the sales process and improve deal velocity with sales leadership input. Work cross-functionally with multiple internal Departments (Deal Desk, Order Operations, Revenue Accounting, Operation Excellence, Finance Operations, Fulfillment, Legal, Professional Services, Tax). Support EOM, EOQ and EOY close to make sure all business closes on time.