Client Success Executive, National Accounts

Strategic Relationship Management:

• Serve as primary executive point of contact for a portfolio of large national self-funded employer clients.
• Build and maintain multi-threaded relationships across client organizations including C-suite and VP-level leaders.
• Identify opportunities to expand and deepen each client relationship.

Executive Account Leadership & Renewals:

• Lead end-to-end renewal strategy and design executive-level presentations.
• Proactively identify retention risks and act as strategic consultant for plan design changes.
• Represent client success experience in finalist presentations and sales pursuits.

Customer Service & Operational Oversight:

• Orchestrate seamless service experience coordinating internal teams and vendor ecosystem.
• Establish clear operating rhythms and escalation protocols.
• Oversee resolution of high-stakes client issues.

Data, Reporting & Insights:

• Drive data-informed account management using plan analytics and benchmarking.
• Oversee preparation of customized performance reporting for national accounts.
• Monitor emerging data signals and translate findings into actionable recommendations.