Corporate Account Manager

As a key member of our Corporate Account Management (CAM) team, this role will be responsible for ensuring that our corporate clients are successful and thriving as they use the Sharebite platform. You will proactively advocate for the customer, focusing on high levels of adoption to ensure the highest degree of customer satisfaction. You will develop yourself as a trusted advisor that empowers and enables our clients by coaching clients on the set of tools and solutions that Sharebite offers. This role will require a strong attention to process and the technical aspects of the Sharebite platform. Onboarding / Implementation: Work closely with the corporate sales team on understanding specific client requirements and pain points. Synthesize information gathered across client conversations to assess the best set of configurations / structure for client accounts and manage “A through Z” account set up process. Liaise cross functionally in order to ensure that new client needs are prioritized from a product and operations perspective. Answer ongoing client inquiries as they relate to onboarding / implementation, up until and after a client’s official launch date. Make strategic decisions to ensure an extremely smooth and efficient onboarding process and launch for each corporate client. Provide feedback to the corporate sales and account management / customer success teams, in order to close communication gaps. Effectively manage time to make each client feel special through a professional handholding experience. Maintain all corporate client information within our CRM platform, Salesforce. Account Management: Serve as the primary point of contact for clients while collaborating with Onboarding / Implementation, Restaurant Operations, and Customer Support to ensure the existing customer base is receiving the value they expect from their implemented solutions. Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature. Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells. Consult with our existing customers to recommend additional solutions from the Sharebite portfolio. Devise and execute account strategies and plans to maximize account growth. Provide high touch client service, including escalation and coordination of support issues as needed. Demonstrate ability to grow accounts with increased conversion from upsell identification to closed won. Take on a buddy assignment for new team members as they go through the onboarding process. Take partial ownership of larger/ more complex accounts. Participate in training sessions for new team members during their onboarding.