IAM/IGA Technical Account Manager - Canada Remote

Our TAMs are seasoned account management and technical resolution professionals who exceed customer expectations, improve our processes and technology, and meet company growth objectives. The TAM is responsible for resolving complex problems and providing excellent technical and customer service to specific key accounts, helping them overcome issues that arise and succeed in their business using our technology and services. They will expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer. The accounts assigned may include any of our paid service packages, where the services of an experienced TAM are expected. TAMs are assigned customers with a top-level service package, have high complexity, are high-touch, or are enterprise-level. The TAM also assists in pre-sales activity, analyzes prospects’ business and technical requirements, and develops service propositions. They manage the ongoing relationship with customers to ensure they continue to make effective use of Saviynt products and drive expansion opportunities.