Technical Support Engineer

You are a seasoned support professional with deep technical acumen and a passion for customer advocacy. You bring experience from senior technical roles in SaaS, PaaS, or AI environments and are comfortable navigating ambiguity, managing cross-functional collaboration, and driving resolution for technically complex issues. Triage, troubleshoot, and resolve complex client support issues—especially those requiring deep technical analysis or cross-functional collaboration. Serve as a liaison between Support and Engineering, contributing to bug identification, resolution, and release validation. Drive improvements to internal documentation and tooling to enable faster and more consistent issue resolution across the Support team. Provide mentorship and guidance to Tier I team members, raising the overall technical capability of the team. Influence product quality and stability by highlighting issue trends, participating in incident reviews, and contributing to root cause analyses.