Role Responsibilities:

Execute notary scheduling workflows and manage order updates using Snapdocs' platform.
Resolve operational issues and meet individual SLA, quality, and productivity targets consistently.
Support shift leads with reporting and contribute to team knowledge through documentation.

Required Skills:

1–3 years in operations, scheduling, or customer support with strong organizational skills.
Professional communication skills and comfort with tools like Zendesk and Google Workspace.
Experience in mortgage or notary operations is a strong advantage.

AI Proficiency Standard:

Actively use AI tools as a core part of the daily workflow to accelerate productivity.
Understand and apply AI developments relevant to the role and identify new applications.
Stay current on AI to create leverage for the team and function.

Compensation & Benefits:

Hourly rate from $22 to $25 based on geographic location, with potential for equity.
Comprehensive benefits include medical, dental, vision, and a 401(k) with company match.
Family support with 16 weeks of paid parental leave and a family building benefit.

Snapdocs

Snapdocs builds workflow software and AI-driven automation to digitize and simplify the U.S. mortgage closing process. It is a venture-backed company serving a network of lenders, settlement teams, and notaries, with a culture that values product discipline, ownership, and straightforward communication.

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