IT Help Desk Analyst

Serve as the primary point of contact for technical support for all employees across our hybrid work environment including those in our Boston HQ, California office, and remote locations. This role is an excellent opportunity for an early-career IT professional to develop hands-on expertise with a broad range of enterprise systems and technologies. Provide Frontline Support: Triage and resolve Tier 1 and Tier 2 technical issues related to hardware (macOS laptops), software (Google Workspace, Slack), and network connectivity. Onboard & Offboard Team Members: Manage the entire employee equipment lifecycle, from configuring new-hire setups to managing IT inventory and assets. Administer Core Systems: Oversee user access and account management for our key business applications, ensuring security and efficiency. Enhance Our Operations: Help build our knowledge base by creating clear documentation and identifying opportunities to streamline IT processes. Support a Hybrid Office: Ensure our office technology, including AV equipment and conference room systems, operates seamlessly.