Job Description
The L3 Support Engineer provides advanced technical support and strategic IT solutions to clients, both remotely and on-site. This role requires deep technical expertise, proactive problem-solving, and the ability to manage complex IT environments. You will act as a senior escalation point for L2 engineers, ensuring minimal disruption for clients while providing guidance and training to the support team. Key responsibilities include customer engagement, client management, advanced technical support and problem-solving, documentation, and reporting. Candidates should have a Certificate IV, Diploma, or Degree in a relevant IT-related field and a minimum of 6 years of progressive IT experience with a proven ability to diagnose and troubleshoot complex technical issues. The company uses AI tools to support parts of the hiring process.