SMB Advocate

SMB Advocate: Single GitLab resource that engages with SMB customers pre-sales, sakes and post-sales, addressing their growth and needs, and making SMBs "fall in love" with GitLab. The nature of the SMB Advocate role is very collaborative and entrepreneurial. Engage remotely with a high volume of our small business prospects & customers during their pre-sales, sales & post-sales experience; this team is their primary GitLab resource. Work through a shared prospect & customer queue, leveraging different technologies to deliver the best customer experience. Resolve incoming prospect & customer needs and queries, and proactively reach out to customers showing key signals related to growth, adoption or contraction.