Manager, Technical Implementation

Day-to-Day Operations & Support:

• Ownership of the setup and maintenance of customer data and authentication integrations, along with internal service account configurations.
• Leading and coaching a team of Technical Implementation Managers by setting KPIs.
• Serving as an escalation point for customers, the team, and cross-functional partners to promptly resolve issues and maintain strong relationships.

Customer & Stakeholder Engagement:

• Leading and supporting cross-functional collaboration efforts.
• Serving as a thought leader for streamlining configurations and data integrations for customers.
• Supporting various customer engagements during the sales, implementation, and/or post-launch process.

Process Improvement:

• Driving continuous improvement of delivery processes to improve efficiency and quality.
• Partnering with Eligibility and Data Platform leaders to improve workstreams and feedback loops.
• Collaborating cross-functionally with Sales, Customer Success, and Operations to define and maintain strategy alignment.