Senior Product Excellence Manager – CRM & Industry Workflow

ServiceNow is seeking a driven Senior Product Excellence Manager. The CRM Senior Product Excellence Manager will provide expertise to support customers to ensure customers adopt, renew and maximize their value from their ServiceNow investment. The CRM Senior Product Excellence Manager will participate in the acquisition and retention of customers by leveraging the CRM Applications include Customer Service Management, Field Service Management and Industry applications. This is a hands-on role and will suit someone who is capable of going wide and deep on the solution with regards to people, process and technology. The ideal candidate will have experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. You will engage and collaborate closely with the ServiceNow R&D teams on escalated technical issues and share best practices and known solutions with other internal teams, community and customers to help promote faster time to value.